Refund policy
Returns and exchanges
A product may be returned or exchanged if it is unused, in its original packaging and with all its accessories.
Non-returnable products
For hygiene reasons, opened or used products cannot be returned — including liquids, pods and coils once unsealed — unless they arrived damaged or were not what you ordered.
Refunds
If you paid by bank transfer, the amount is returned to your account within a few business days after we receive and check the returned item. With cash on delivery nothing is charged in the first place if you decline or return the order at handover.
Damaged or wrong item
If an item arrives damaged or different from what you ordered, contact us with a photo, and we will replace it or refund it in full with no extra delivery charge.
How to request a return
Message us through Contact us or WhatsApp with your order number and the reason, and support will walk you through the steps.